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Frequently Asked Questions

Find answers to common questions about Treeliveri Christmas Tree delivery services

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What is Treeliveri?

Treeliveri is a Christmas tree delivery service based in Toronto, offering a hassle-free way to get your perfect Christmas tree delivered straight to your door. Our service is designed to make your holiday season more joyful with less effort.

How do I order a Christmas tree from Treeliveri?

You can order your tree directly from our website. Simply choose the size and type of tree you want, select a delivery date that works for you, and complete the checkout process. We’ll handle the rest, from careful selection to delivery.

What types of Christmas trees do you offer?

We offer a variety of Christmas trees, including Fraser Fir, Balsam Fir, and Douglas Fir, ranging from 4 feet to 9 feet tall. Each tree type is known for its distinct fragrance and needle retention, ensuring a fresh, vibrant tree throughout the holiday season.

Can I specify a delivery time?

Yes, when placing your order, you can select a preferred delivery window. We do our best to accommodate your schedule and will confirm the delivery time via email after your order is placed.

What is included in the delivery service?

Our standard delivery service includes the transportation of your Christmas tree to your address in Toronto. For an additional fee, we can also set up the tree in your stand and remove it after the holidays.

How are the trees sourced?

Our trees are sourced from local venders which are sustainably sourced from local farms in Ontario. We partner with growers who prioritize environmental stewardship and renewability, ensuring that every tree cut down is replaced with a new one planted.

How much does delivery cost?

Delivery within Toronto is free for orders over $150 within 10 km of the nearest pickup. For orders under $150, a small delivery fee of $10 every 5 km applies. Exact rates and options are available at checkout.

What is your return policy?

This is Treeliveri first year in business and we strive for complete customer satisfaction. If your tree does not meet your expectations, please contact us within 24 hours of delivery, and we will arrange for a replacement or refund. Delivery fee of $15 every 5 km will be applied.

Do you offer any other holiday decorations?

Yes, we also offer a range of wreaths, garlands, and holiday decor items that can be added to any tree order. Check our website for the latest selection and pricing as they become available to order

How can I contact Treeliveri if I have more questions?

You can reach us via email at [email protected] or by phone at (888) 231 8161. Our customer service team is available to answer any questions and help make your holiday season special.